Our Refund Privacy was last updated on 27/07/2023

Introduction

At Cabvibe, we strive to provide exceptional transportation and logistics services to our customers. However, we understand that there may be instances where a refund is necessary. Here's how our refund policy works:

1. Cancellation Policy:

1. Customers can cancel their booking up to 24 hours before the scheduled pickup time to receive a full refund.
2. Cancellations made within 17 hours of the scheduled pickup time may be subject to a cancellation fee.

2. Service Disruptions:

In the event of service disruptions or delays caused by factors within our control (e.g., vehicle breakdown, driver unavailability), customers may be eligible for a partial or full refund, depending on the extent of the disruption.

3. Damaged or Lost Items:

If your items are damaged or lost during transportation, please contact us immediately. We will investigate the issue and provide a refund or compensation as appropriate.

4. Refund Process:

1. To request a refund, customers must contact our customer support team via email or office line and provide details of their booking.
2. Refunds will be processed within 7 business days from the date of the refund request and will be credited back to the original payment method used for the booking.

Please note that this refund policy is subject to change without prior notice. Customers are encouraged to review the latest version of our refund policy on our website or contact our customer support team for assistance.

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help!